Choosing a Hotel Guest Management Software system is similar to buying a car: the plethora of options can be overwhelming, and it can be difficult to find trusted advice about the PMS features you require the most.

Hotel veterans frequently use the metaphor of a duck on a lake to describe hotel operations. The duck appears calm and collected above the surface, but its legs are kicking furiously beneath the surface. Guests are frequently stressed with their own travel plans or are attempting to avoid stress entirely during their vacation, so it is critical for staff to appear calm and relaxed despite the hustle and bustle.