ISO 20000-1 is a globally recognized standard that specifies requirements for an organization's IT service management system (ITSMS). It outlines best practices for delivering managed services, ensuring the effective delivery and management of IT services to meet both internal and external stakeholder needs. Implementing ISO 20000-1 demonstrates an organization's commitment to delivering high-quality IT services, improving customer satisfaction, and continuously enhancing its IT service management processes. By adhering to this standard, organizations can streamline their IT service delivery, increase operational efficiency, and achieve greater overall business success.