Tag: Customer Experience

Today, ScaleFluidly, Inc. announced the launch of the unified quoting platform QuoteCX, a flagship product designed to empower small and mid-sized businesses to focus on customer experience by streamlining and... Read More

Hotjar, the leading Product Experience Insights platform, welcomes three new seasoned executive hires to its team. Celine Maher, Mattia Santin and Marta Abalos are taking on roles leading revenue, marketing... Read More

Straive (erstwhile SPi Global), a well-recognized leader in delivering technology-driven solutions for Content, EdTech, and Data, has been named a Product Challenger in AI & Analytics by advisory firm Information... Read More

Complete Guide on Customer Effort Score

Customer Effort Score (CES) is a customer service metric that measures the perceived tiers of effort your customer have to put into a certain interaction with you to get their... Read More

7 Types of Customers: How they Purchase?

Even with the right advertisements and huge discounts, sometimes you may not get enough customers. Thus, it is critical to understand what are the types of customers. Understanding the types... Read More

Strategy to Create a Great Customer Experience

You first need to understand your customer’s needs, what they like and what they don’t like. And fulfil customers’ expectations. Additionally, if a customer has a concern, you must get... Read More

What is Customer Satisfaction Score (CSAT)?

Customer Satisfaction Score (CSAT) is a metric that shows how satisfied your customers are with your company’s products or services. CSAT is an important measure of customer experience for organizations.... Read More

Teleperformance takes the top spot in the European Contact Centre and Customer Service Awards. The longest-running and most prominent awards programme in Europe announced this year’s winners in front of... Read More

Lightspeed Commerce Inc. (NYSE: LSPD) (TSX: LSPD), the one-stop commerce platform for merchants around the world to simplify, scale, and create exceptional customer experiences, today announced that the Company has... Read More

CBTS, a leading provider of global communications, cloud, infrastructure, and consulting services for enterprise organizations, announces its new product, CXsync Cloud Contact Center. The solution enables small and midsize businesses... Read More